Return & Refund Policiy
Thank you for shopping with ByIqra!
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you can easily return it within 30 days of receiving your package.
1. Return Conditions
To be eligible for a return, your item must:
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Be returned within 30 days of delivery.
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Be unused, unwashed, and in original condition (including all tags and packaging).
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Not be damaged, stained, or worn.
If an item is not returned in its original condition, we reserve the right to refuse the refund or offer a partial refund.
2. How to Return an Item
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Send an email to info@byiqra.com with your order number and reason for return.
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We will reply with simple instructions on how to send the item back.
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Once we receive and inspect your return, you will receive an email confirming your refund.
3. Refunds
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Refunds are issued to your original payment method (Credit Card, iDEAL, PayPal, etc.).
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Please allow 5–10 business days for the refund to appear in your account after we process it.
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You will receive an email confirmation once your refund has been completed.
4. Exchanges
If you would like a different size or color, please return your item for a refund and place a new order on our website.
This helps us ensure fast processing and product availability.
5. Damaged or Incorrect Items
If you received a faulty or incorrect item, please contact us immediately at info@byiqra.com with photos of the issue.
We will cover all shipping costs and send you a replacement or full refund.
6. Shipping Costs
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Returns are free if the product is defective or incorrect.
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For all other returns, the customer is responsible for return shipping costs unless otherwise stated.
7. Non-Returnable Items
For hygiene reasons, certain items such as undergarments or accessories may not be eligible for return. These items will be clearly marked as non-returnable on the product page.
8. Contact Us
If you have any questions about your return or refund, feel free to contact our customer service team:
📧 info@byiqra.com
🕒 Monday–Friday: 09:00–17:00